Kay Unger delivers to customers worldwide, and offers free ground shipping on all U.S. orders (excluding Hawaii, Alaska and Puerto Rico). For the cost of expedited or international shipping, please see the chart below:
|Arrives 3-10 business days after processing (1 business day)
|2- Day Home
|Arrives 2 business days after processing if order is placed by 11am EST
|Estimated at checkout
|Arrives 5-15 business days after processing (1 business day)
*Generally 1-2 business days which excludes weekends and holidays.**
- Refer to courier conditions for all specifications regarding delivery location limitations.
- Orders are picked and delivered Monday to Friday only.
- Shipping options may vary based on the delivery address.
Order ShipmentKay Unger uses FedEx as the shipping provider. Orders only ship on business days. Business days are Monday to Friday, excluding holidays. Please note shipping times do not include processing time, which could take 1-2 business days for domestic orders. Orders received by 11:00am EST generally ship the same business day, though exceptions may apply. Orders placed after 11:00am EST will generally be shipped the following business day. You will be notified via email once your order has been shipped and will be provided tracking for your order. Shipping times can vary based on method chosen and delivery location. International orders must clear customs which could add to shipping time. International customers will be responsible for all taxes and duties associated with the shipment of their order.
Latest Shipping Information
Please click on any of the “Track my Order” buttons or links in your email notifications from us to see the latest details on your order.
Order Changes or CancelationsWe cannot change the size or color of an item once your order is placed.
If you need to change the size or color please reach out to us so that we can start the process of cancelling your order so that you can place a new one with the correct size or color. Please note that once an order is placed we cannot guarantee that it can be cancelled before it is shipped out. Any items marked FINAL SALE on our site cannot be cancelled. (This excludes items marked simply with "Sale")
If you need to cancel your order please reach out to us within our normal business hours (9am-5pm EST Monday-Friday) and we will make every effort to cancel it, but please note again that it is not guaranteed. If your order has already shipped you will need to wait for it to arrive and go through our Return Portal process to return the item back.
Please note that any 2-Day Expedited shipping charges cannot be refunded due to a cancellation request on an order that shipped out and has to be returned back to us. If we are able to catch your order in time before it ships we will ensure you are provided a full refund, including the 2-Day Expedited shipping charges.