We hope you found what you were looking for. If that's not the case, we gladly accept returns within 14 days of purchase date.
Kay Unger will accept returns* for orders meeting the below conditions that are requested within 14 days of purchase date for a refund. Returns received after 30 days will not be accepted. Please note that you must return your item within 2 business days of generating the return label. All returns are subjected to a $12 restocking fee which is deducted from the amount of the return.
Refunds will be provided for the value of your item and tax. Kay Unger does not refund original or return shipping costs.
- Kay Unger must be able to verify proof of purchase.
- Delivery dates are defined from FedEx records, and cannot be disputed.
- Returns received after 30 days from purchase date will not be accepted and will be reshipped to the original address on file.
- Products purchased online cannot be returned to a distributor.
- Products purchase from a distributor cannot be returned online. See distributor policy.
This policy outlines the returns terms and conditions when purchasing with Kay Unger online, and is applicable to all customers placing an order on www.kayunger.com. This policy is applicable to Kay Unger’s online customers only and does not extend to customers purchasing from a distributor. Items purchased from a Kay Unger distributor are bound under that retailer's policy. Kay Unger online cannot be held accountable or provide accommodation for purchases made outside of www.kayunger.com. For further information or clarification, please email help@kayunger.com.
DISTRIBUTOR POLICY
Kay Unger products purchased from a distributor such as Nordstrom are subject to that distributor's purchased and returns policy. Kay Unger cannot be accountable for orders or purchases made at a distributor; with the exception of genuine product faults, as assessed by our Customer Service Team.
CONDITION OF PRODUCT
To be eligible for a return, the garment must meet the below quality conditions:
- Unworn
- Unwashed
- All tags attached
- All accessories included
- Unscented (no perfume or other scents)
- No human, animal or other hair
- No rips or tears
- No other signs of being worn
- All original packing and hangers included
GIFT EXCHANGES & RETURNS
Products purchased as a gift at www.kayunger.com are bound by this policy, and must satisfy policy requirements for returns, exchanges or refunds.
INITIATING A RETURN
To initiate a domestic return, go to https://returns.kayunger.com, enter your order information.
Please contact customer service on the above details should you require further assistance.
FAULTY/ DAMAGED
Kay Unger takes extreme pride and care in the quality of our product. Should you receive a product that does not meet expectations, please contact customer service on the details provided above.
LIABILITY FOR ITEMS LOST OR DAMAGED IN TRANSIT
Once orders leave our warehouse/facilities, FedEx assumes responsibility of the items. Please contact FedEx directly if there is a problem with your shipment, which could include tracking or delivery problems, incorrect shipping addresses, delays, orders showing as delivered or lost packages.
In the unfortunate event that an order is lost or damaged in transit, please file a claim directly with FedEx. Please inform us of your FedEx claim number so we can keep your case up-to-date. We are not responsible for reshipping or refunding orders that are lost or damaged in transit or filing claims with FedEx on your behalf.
SALE ITEMS
Sale items can be returned but are subjected to a $12 restocking fee which is deducted from the amount of the return, unless the item is marked as FINAL SALE on the product information page.
INTERNATIONAL ORDERS
For international orders, customers must cover the cost of return shipping and are responsible for all duties, taxes or brokerage fees associated with the orders. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we issue you a refund.
To request a return of an international order, please send an email to help@kayunger.com with your order number, items you would like to return and the reason you are returning them.
RETURNS COST
Refunds will be provided for the value of your item and tax, minus the processing fee. Kay Unger does not refund original or return shipping costs.
RETURNS/ REFUND PROCESSING TIMEFRAMES
Once a return arrives at our warehouse it will take us 10 to 14 days to receive, inspect and process.
You will be notified via email once your return has been completed.
RETURN TRACKING
Upon printing the return label from https://kayunger.com/a/returns, you will receive a tracking number found on the return shipping label. At the time, Kay Unger does not offer return tracking, so we recommend you note this for your reference.
